Strategic Customer Success

The Problem

A group of large printing & imaging companies across Asia-Pacific were struggling with the slow growth of their commercial print business. The result was higher than planned costs, lower revenues, and disappointing ROI.

The Approach

Dr. Hurley aligned country, region, and world-wide teams to develop a Digital Growth program that focused on diagnosing the specific issues getting in the way of successful digital transformation. Based on the assessment, Jeb identified the key behavior changes at each strategic account that would have the greatest bottom-line impact.

Expertise Provided

  • STAKEHOLDER ALIGNMENT
  • REMOTE-TEAM ALIGNMENT & DEVELOPMENT
  • CHANGE MANAGEMENT & BEHAVIOR CHANGE

Value Delivered

The Digital Growth Team drove immediate ROI improvements for each customer. In parallel, new sales skills, marketing tools, and business model support provided each customer with the changes they needed to position themselves for long term success.

12 Months

30 Strategic Customers

Avg 20% Increase
in Productivity

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