Strategic Customer Success
A group of large printing & imaging companies across Asia-Pacific were struggling with the slow growth of their commercial print business. The result was higher than planned costs, lower revenues, and disappointing ROI.
Dr. Hurley aligned country, region, and world-wide teams to develop a Digital Growth program that focused on diagnosing the specific issues getting in the way of successful digital transformation. Based on the assessment, Jeb identified the key behavior changes at each strategic account that would have the greatest bottom-line impact.
- STAKEHOLDER ALIGNMENT
- REMOTE-TEAM ALIGNMENT & DEVELOPMENT
- CHANGE MANAGEMENT & BEHAVIOR CHANGE
The Digital Growth Team drove immediate ROI improvements for each customer. In parallel, new sales skills, marketing tools, and business model support provided each customer with the changes they needed to position themselves for long term success.